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Patient Resources

Helpful resources to better understand your medication, follow administration instructions, and prepare for conversations with your provider or pharmacy team.

Medication Administration Guides

Step-by-step instructions for administering your compounded medication correctly. Select your medication type below to download the guide that matches your prescription.

Subcutaneous Injection Guide

Step-by-step instructions for preparing and administering a subcutaneous injection, including how to fill your syringe, remove air bubbles, and choose the right injection site.

Subcutaneous Injection Sites

A visual reference showing the recommended injection sites for subcutaneous medications, including the abdomen, upper thigh, and upper arm, with guidance on rotating sites between doses.

Intramuscular Injection Guide

Instructions for preparing and administering an intramuscular injection, covering syringe preparation, proper needle angle, and safe disposal after use.

Penile Injection Guide

A detailed guide for patients using penile injections, including how to prepare the injection, select the correct site, and store your medication properly between uses.

Using the UnoDose Applicator

Instructions for using the UnoDose applicator to apply your compounded topical cream, including how to dial your prescribed dose and track remaining doses using the blue line indicator.

Using Sublingual Troches and Lozenges

A guide to administering sublingual and buccal troches correctly, including placement, dissolve time, what to avoid before and after dosing, and storage instructions.

Know Your Dose

A quick reference card to help you read your syringe accurately and confirm you're drawing the correct amount of medication before each injection.

Your prescription questions, answered

How do I refill my compounded prescription?

You can request a refill through your patient portal, by calling us at (480) 887-0244, or by texting us at (480) 685-5911. We also send you a reminder four days before your medication is due so you never have to track it yourself.

Can I transfer my prescription from another pharmacy?

Yes. In most cases we can handle the transfer directly with your previous pharmacy. Call or text us and we will take it from there.

How long does it take to get my compounded medication?

Most compounds are ready within 48 hours of receiving your prescription. We offer free delivery anywhere in Arizona, or you can pick up at our Gilbert location.

Do I need a prescription for compounded medications?

Yes. All compounded medications require a valid prescription from a licensed provider. If you have a provider who already prescribes compounded medications, we can work with them directly.

How will I know when my medication is ready?

We will notify you when your prescription is ready for pickup or out for delivery. If you have questions at any point, you can reach us by phone or text.

Can I ask a pharmacist a question about my medication?

Absolutely. Call us at (480) 887-0244 or text 480-685-5911 any time. Our pharmacists are available to answer questions about how to take your medication, storage, side effects, or anything else about your prescription.

Do you deliver to my area?

Val Vista Pharmacy delivers free to any address in Arizona. We also ship to patients in Alaska, Colorado, Hawaii, Idaho, Iowa, Montana, New Hampshire, New Mexico, Utah, and Wyoming.

Have questions about your medication?

Our pharmacists are available by phone or text. Reach us at (480) 887-0244 or text (480) 685-5911 during business hours.